Returns & Refund Policy

Last updated: [Date]

Overview

This policy explains eligibility, procedures, timing, and costs for returns, exchanges, refunds, and cancellations. Modify the timeframes and contact info as needed.

1. Returns — Eligibility & Conditions

To be eligible for a return:

  • Items must be returned within [30/14/60] days of delivery (choose one).

  • Items must be unused, in original packaging, and in resaleable condition with tags attached.

  • Proof of purchase (order number/receipt) is required.

  • Items marked final sale, non-returnable, or personalized/custom are not eligible unless defective.

2. Defective, Incorrect, or Damaged Items

  • If you receive a defective, incorrect, or damaged item, contact us within [7/14] days of delivery at [support@example.com] with photos and your order number.

  • We will provide a replacement, exchange, or refund at our discretion and cover return shipping if the fault is ours.

3. How to Initiate a Return

  1. Email [support@example.com] with: order number, reason for return, photos (if applicable).

  2. We will reply with instructions, RMA (if applicable), and the return address.

  3. Pack the item securely and include all original packaging and documentation.

  4. Ship the package and retain the tracking number until the return is processed.

4. Returns Shipping Costs

  • Unless the return results from our error (wrong item, damaged product), return shipping costs are the responsibility of the customer.

  • We recommend using a trackable shipping service and purchasing shipping insurance — we are not responsible for lost return packages.

5. Refunds & Processing Time

  • Once we receive and inspect the return, we will notify you of approval or rejection within 3–7 business days.

  • Approved refunds will be processed to the original payment method within 5–14 business days (timing may vary by bank).

  • Shipping charges (original outbound) are refundable only in cases of our error or defective items.

6. Exchanges

  • Exchanges may be processed as a return and new order. If the replacement item’s price differs, any difference will be charged/refunded accordingly.

7. Cancellations & Order Modifications

  • Orders can be cancelled before shipment for a full refund. Once shipped, cancellations are treated as returns and subject to this policy.

  • Contact [support@example.com] as soon as possible to request cancellation.

8. Chargebacks & Fraud Prevention

  • If a chargeback is filed without contacting us first, we may request documentation and reserve the right to dispute unjustified chargebacks. Repeated abuse may result in account restrictions.

9. Warranty & Manufacturer Returns

  • Some products may carry manufacturer warranties. Warranty claims should be processed per the manufacturer’s instructions; we will assist where possible.

10. Contact Information

Email: [support@example.com]

Phone: [Your support phone number]